who vs. that for people

The relative pronoun for a person.

For a person, the standard relative pronoun is who: the electrician who wired the new garage. Using that for a person is widespread in conversation, but many people regard it as careless and judge anyone who uses it. The same ruling applies after anyone, someone, and those: anyone who registers late.

Three kinds of antecedent fall outside the ruling.

An organization or group treated as a unit takes that in a restrictive clause and which in a nonrestrictive one: the firm that audited the charity.

When one clause describes both people and things, use that in either order: the musicians and instruments that crowded the stage.

A pet, or any animal with a name, takes who, and any other animal takes that or which: our parrot, Kiwi, who whistles at the mail carrier, but the hawk that nests under the bridge.

In a cleft sentence, it is or it was puts one element of the sentence in focus, and a clause follows it. When the focused element is a person, the preference for who holds: It was the night nurse who noticed the rash.

See also who / whom; that / which; restrictive / nonrestrictive clauses; comma with nonrestrictive clauses; cleft sentences; whose for things; one of those who.

Examples

Use The volunteer who answered the hotline stayed past midnight. (Who stands for volunteer, a person, as the subject of the clause.)

Use The bakery that catered the reception closed last month. (That stands for bakery, a business treated as a unit.)

Avoid The cashier that rang up my order gave me the wrong change. (The antecedent cashier is a person, so standard English prefers who. Write The cashier who rang up my order gave me the wrong change.)