empathy / sympathy
Feeling with someone versus feeling for someone.
Empathy is the capacity to take another person’s feeling as if it were yours. Sympathy is fellow-feeling, or pity. You have sympathy for a stranger’s loss. You have empathy when you can inhabit that loss. Do not use empathy for every kind word.
Examples
Use sympathy for the family
Use empathy born of the same loss
Avoid empathy for every late train